Travel Assistance Plan – Highlights
Aura Assistance is the only provider recommended and backed by the Turks and Caicos Hotel and Tourism Association (TCHTA), Our 24/7 global expertise and network service providers gives you comprehensive health care and personal assistance in case of emergency (including COVID-19) during the course of your trip.
Medical Expenses in Turks and Caicos
Expenses incurred as part of a treatment for illness, condition and/or accident (Including COVID-19).Maximum Limit USD 100,000
Medical Expenses in Miami
Costs incurred as part of the treatment illness, condition and/or accident (Including COVID-19) following Evacuation / Repatriation to Miami for Beneficiaries that DO NOT reside within the U.S.A.Maximum Limit USD 30,000.
Pre- Existing Conditions
Primary medical care and expenses for acute episodes or unforeseen emergencies suffered due to pre-existing conditions.Maximum Limit USD 2,000
Cost of transfer from The Turks and Caicos to the nearest airport of their city of habitual residence (in an air ambulance if required). Including the Beneficiary’s immediate family (up to 8 members in total).Maximum Limit USD 100,000
In the event that the Beneficiary tests positive for COVID-19, the additional accommodation costs incurred to keep the beneficiary under quarantine.Maximum Limit USD 2,500
Cost of a ground ambulance from airport to the nearest Hospital following Medical Evacuation/Repatriation to Miami or your city of habitual residence.Maximum Limit USD 2,000
Up to 90 Days Cover
In line with maximum stay allowance under The Turks and Caicos Immigration Department Tourist “Visa/Permission”.
No Age Limit
No minimum or maximum age limits for eligibility and access to Aura Assistance.
Why is it recommended?
The Turks and Caicos Islands have introduced measures to manage the risks associated with the COVID-19 pandemic. All eligible travelers arriving to the Islands are advised to purchase adequate Travel Insurance or a Travel Assistance Plan with COVID-19 cover including the additional accommodation costs incurred should the visitor require to quarantine in the event of a positive COVID-19 test.
Our contact Emergency Management Center provides 24/7 support, delivering efficient and personalized assistance. Our calls are handled by a team of highly qualified and trained members.
Email should be used for customer service queries only, please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip.
Need further information? Please see our FAQs below or contact the polcies queries team for further assistance.
Frequently asked questions
No, Aura Assistance is available to all nationalities and countries of residence (subject to applicable immigration rules and sanctions). It is not limited to US residents only. We do offer an additional USD 30,000 limit for medical expenses in Miami for any non-US resident who is medically required to evacuate from Turks & Caicos to Miami in case of emergency (with Miami being the nearest mainland city). However, the first option/action will be to repatriate beneficiaries back to their original country of residence if possible and in accordance with the medical condition and circumstances of the case and subject to approval by us and the treating physician.
You can pay online using a valid credit or debit card.
No, our Travel Plan provides comprehensive coverage assistance on a variety of illnesses, conditions and/or accidents (Including COVID-19). Please see General Conditions Policy Document for further details, as well, as a full list of exclusions.
The first point of contact should be the concierge/front desk/management of their place or residency, whether a resort or a villa etc. Who in turn will get in touch with the Grace Bay Medical Centre or with other private practice on your behalf, in order to deliver the most immediate and professional response. For your own convenience, the Grace Bay Medical Centre contact details are: Phone: +1 649-941-5252, Grace Bay Medical Centre, Neptune Plaza, Providenciales, Turks and Caicos Islands. Website: www.gracebaymedical.com
Please contact the Aura Assistance Emergency Management Center if you test positive for COVID-19 or your symptoms worsen and you require emergency assistance
Not all travel assistance/insurance plans provide full cover for COVID-19, especially the additional cover for quarantine in the unfortunate event that the traveller tests positive. Aura Assistance was specifically designed and tailored to meet the needs of COVID-19, as well as, additional illness and/or accident emergencies.
The Aura Assistance Travel plan can only be purchased up to 12 months in advance, strictly before your departure date.
Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip. You must request and obtain authorization from the Emergency Management Center before taking any step or incurring any expenses in relation to the benefits provided by the Aura Assistance plan.
Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip, or if you test positive for COVID-19 or your symptoms worsen and you require emergency assistance.
Each travelling member would require a policy in order to obtain coverage under our assistance plan; however, for ease you can name up to 8 passengers on any one Aura Assistance plan. Each member will have their own separate coverage and limits.
Yes, your Aura Assistance plan is still valid even if your government advises you not to travel (subject to applicable immigration rules and sanctions).