Travel Assistance Plan – Highlights
Our 24/7 global expertise and network service providers gives you comprehensive health care and personal assistance in case of emergency (including COVID-19) during the course of your trip.
Medical Expenses in The British Virgin Islands
Expenses incurred as part of a treatment for illness, condition and/or accident (Including COVID-19).Maximum Limit USD 100,000
Expenses incurred for accommodation, travel, food and communication in the event your flight is delayed for at least 6 hours.Maximum Limit USD 200 per day (USD 2,800 in total)
Repatriation of Mortal Remains
Costs of repatriating the Beneficiaries mortal remains to the city of residence in the event of death.Maximum Limit USD 100,000 included as part of Emergency Medical Evacuation
Cost of transfer from the British Virgin Islands to the nearest airport of the city of habitual residence if medically required (including air ambulance).Maximum Limit USD 100,000
In the event that the Beneficiary tests positive for COVID-19, the additional accommodation costs incurred to keep the beneficiary under quarantine.Maximum Limit USD 5,000
Unlimited access to teleconference and/or videoconference with a multi-lingual health care professional who will provide immediate medical guidance on symptoms and recommend medical treatment and facilities.
Up to 90 Days Cover
Coverage available for trips up to 90 days for visitors/tourists to the British Virgin Islands.
No Age Limit
No minimum or maximum age limits for eligibility to Aura Assistance.
Why is it necessary?
The British Virgin Islands is introducing measures to manage the risks associated with the COVID-19 pandemic. All eligible travelers arriving to the British Virgin Islands must purchase a Medical/Travel Assistance or Insurance policy with COVID-19 cover.
The Aura Assistance Travel Plan has been specifically designed to guarantee conformity with the British Virgin Islands Travel Authorization requirements, and meet their customers' specific needs.
All travelers will need to provide evidence of a negative COVID-19 PCR test done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration or ISO 15189 certification.
For all customer service enquiries please email us using the below address. We aim to respond to all queries within 24hrs.
Please contact Our Emergency Management Center using the below number in case of injury or illness during your trip.
Our contact Emergency Management Center provides 24/7 support, delivering efficient and personalized assistance. Our calls are handled by a team of highly qualified and trained members.
Frequently asked questions
Aura Assistance is available to all nationalities and countries of residence (subject to applicable immigration rules and sanctions).
Not all travel assistance/insurance plans are compliant with the specific requirements set out for The British Virgin Islands Travel Authorization. Aura Assistance was specifically designed and tailored for the British Virgin Islands tourists in conjunction with the government and tourism board to meet the needs of COVID-19, as well as, additional illness and/or accident emergencies.
The Aura Assistance Travel plan can only be purchased up to 12 months in advance, strictly before your departure date. It is an additional requirement of The Aura Assistance Travel plan for all beneficiaries to successfully complete the BVI Gateway Authorization Portal and obtain a negative COVID-19 PCR test result from an accredited laboratory prior to travel to the British Virgin Islands. Failure to comply with these requirements will void The Aura Assistance Travel plan in its entirety.
Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip. You must request and obtain authorization from the Emergency Management Center before taking any step or incurring any expenses in relation to the benefits provided by the Aura Assistance plan.
You can pay online using a valid credit or debit card.
No, our Travel Plan provides comprehensive coverage assistance on a variety of illnesses, conditions and/or accidents (Including COVID-19). Please see General Conditions Policy Document for further details, as well, as a full list of exclusions.
Aura Assistance is strictly a travel assistance service; not an insurance policy.
The difference between the two is that travel assistance services provide 24/7 immediate support and coverage for costs in case an emergency occurs during your trip including but not limited to medical evacuation/repatriation and medical/hospitalization costs. Travel insurance provides retrospective monetary reimbursement for specific losses that occurred during your trip.
You can buy or use your own travel or health insurance to supplement the GEMA & Aura Assistance plan but it is recommended not to replace it. Few plans offer comprehensive COVID-19 coverage that GEMA & Aura Assistance offers and many foreign insurers don’t have a 24/7 assistance helpline. GEMA & Aura Assistance will act secondary to any other existing insurance policy you may have.
Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip, or if you test positive for COVID-19 or your symptoms worsen and you require emergency assistance.
Each travelling member would require a policy in order to obtain coverage under our assistance plan; however, for ease you can name up to 8 passengers on any one Aura Assistance plan. Each member will have their own separate coverage and limits. The price of the policy will be USD 9.75 per day, per person named on the Aura Assistance plan.
Yes, your Aura Assistance plan is still valid even if your government advises you not to travel to the British Virgin Islands (subject to applicable immigration rules and sanctions).
We offer "no quibble" cancellations and full refunds of your Aura Assistance policy, the only condition is that you must notify us of your cancellation request before your original scheduled departure date (as stated on your voucher). We are unable to accept cancellations after the original scheduled departure date.