Specialized COVID-19Travel Assistance Programme for ALL visitors/tourists to the British Virgin Islands.

Emergency Assistance

Emergency Management Center support

+1 844 8267 946

24/7 Emergency Helpline

Purchase Cover

USD 9.75 per person, per day – learn more

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Covid-19 Government Requirements

It is required that all eligible travelers arriving to the British Virgin Islands must obtain Medical/Travel Assistance or Insurance with COVID-19 cover before entry.

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Travel Assistance Plan – Highlights

Our 24/7 global expertise and network service providers gives you comprehensive health care and personal assistance in case of emergency (including COVID-19) during the course of your trip.

Medical Expenses in The British Virgin Islands

Expenses incurred as part of a treatment for illness, condition and/or accident (Including COVID-19).

Maximum Limit USD 100,000

Travel Delay

Expenses incurred for accommodation, travel, food and communication in the event your flight is delayed for at least 6 hours.

Maximum Limit USD 200 per day (USD 2,800 in total)

Repatriation of Mortal Remains

Costs of repatriating the Beneficiaries mortal remains to the city of residence in the event of death.

Maximum Limit USD 100,000 included as part of Emergency Medical Evacuation

Medical Repatriation

Cost of transfer from the British Virgin Islands to the nearest airport of the city of habitual residence if medically required (including air ambulance).

Maximum Limit USD 100,000


In the event that the Beneficiary tests positive for COVID-19, the additional accommodation costs incurred to keep the beneficiary under quarantine.

Maximum Limit USD 5,000


Unlimited access to teleconference and/or videoconference with a multi-lingual health care professional who will provide immediate medical guidance on symptoms and recommend medical treatment and facilities.

Up to 90 Days Cover

Coverage available for trips up to 90 days for visitors/tourists to the British Virgin Islands.

No Age Limit

No minimum or maximum age limits for eligibility to Aura Assistance.

Cover only USD 9.75* per person, per day

We take great care and responsibility with the price of our travel assistance plan, given the essential nature of the travel assistance coverage offered. There are no hidden or additional costs, at Aura Assistance we are completely committed to value and reliability.

We offer a simple flat pricing of USD 9.75 per person, per day.

Please Note Maximum Trip Duration 90 Days

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Why is it necessary?

The British Virgin Islands is introducing measures to manage the risks associated with the COVID-19 pandemic. All eligible travelers arriving to the British Virgin Islands must purchase a Medical/Travel Assistance or Insurance policy with COVID-19 cover.

The Aura Assistance Travel Plan has been specifically designed to guarantee conformity with the British Virgin Islands Travel Authorization requirements, and meet their customers' specific needs.

All travelers will need to provide evidence of a negative COVID-19 PCR test done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration or ISO 15189 certification.

Contact us

For all customer service enquiries please email us using the below address. We aim to respond to all queries within 24hrs.

Please contact Our Emergency Management Center using the below number in case of injury or illness during your trip.

+1 844 8267 946

24/7 Emergency Helpline

Our contact Emergency Management Center provides 24/7 support, delivering efficient and personalized assistance. Our calls are handled by a team of highly qualified and trained members.


Please read our General Conditions for full terms of coverage, customer obligations and exclusions.

Need further information? Please see our FAQs below or contact bvi@auraassistance.com for further assistance.

Frequently asked questions

Aura Assistance is available to all nationalities and countries of residence (subject to applicable immigration rules and sanctions).

Not all travel assistance/insurance plans are compliant with the specific requirements set out for The British Virgin Islands Travel Authorization. Aura Assistance was specifically designed and tailored for the British Virgin Islands tourists in conjunction with the government and tourism board to meet the needs of COVID-19, as well as, additional illness and/or accident emergencies.

The Aura Assistance Travel plan can only be purchased up to 12 months in advance, strictly before your departure date. It is an additional requirement of The Aura Assistance Travel plan for all beneficiaries to successfully complete the BVI Gateway Authorization Portal and obtain a negative COVID-19 PCR test result from an accredited laboratory prior to travel to the British Virgin Islands. Failure to comply with these requirements will void The Aura Assistance Travel plan in its entirety.

Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip. You must request and obtain authorization from the Emergency Management Center before taking any step or incurring any expenses in relation to the benefits provided by the Aura Assistance plan.

You can pay online using a valid credit or debit card.

No, our Travel Plan provides comprehensive coverage assistance on a variety of illnesses, conditions and/or accidents (Including COVID-19). Please see General Conditions Policy Document for further details, as well, as a full list of exclusions.

Aura Assistance is strictly a travel assistance service; not an insurance policy.

The difference between the two is that travel assistance services provide 24/7 immediate support and coverage for costs in case an emergency occurs during your trip including but not limited to medical evacuation/repatriation and medical/hospitalization costs. Travel insurance provides retrospective monetary reimbursement for specific losses that occurred during your trip.

You can buy or use your own travel or health insurance to supplement the GEMA & Aura Assistance plan but it is recommended not to replace it. Few plans offer comprehensive COVID-19 coverage that GEMA & Aura Assistance offers and many foreign insurers don’t have a 24/7 assistance helpline. GEMA & Aura Assistance will act secondary to any other existing insurance policy you may have.

Please contact Our Emergency Management Center on +1 844 8267 946 in case of injury or illness during your trip, or if you test positive for COVID-19 or your symptoms worsen and you require emergency assistance.

Each travelling member would require a policy in order to obtain coverage under our assistance plan; however, for ease you can name up to 8 passengers on any one Aura Assistance plan. Each member will have their own separate coverage and limits. The price of the policy will be USD 9.75 per day, per person named on the Aura Assistance plan.

Yes, your Aura Assistance plan is still valid even if your government advises you not to travel to the British Virgin Islands (subject to applicable immigration rules and sanctions).

We offer "no quibble" cancellations and full refunds of your Aura Assistance policy, the only condition is that you must notify us of your cancellation request before your original scheduled departure date (as stated on your voucher). We are unable to accept cancellations after the original scheduled departure date.